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How mbahsukro Protects Your Account and Your Play

When you open an account with us, you're agreeing to the terms that keep your wallet, your data and your gameplay secure.

Account security and verificationPayment and withdrawal rulesYour data and how we store it
Explore the Lobby Read FAQ
mbahsukro How mbahsukro Protects Your Account and Your Play
WE'RE HERE WHEN YOU NEED US

Contact Us About These Terms

Live Chat Open the chat tab inside your account lobby or on this site. Our team responds between 08:00 and 23:00 Indonesia time, seven days a week. We'll walk you through any term or help you with access questions.
Email Support Send your question to [email protected] with your account email and we'll reply within 4 hours on weekdays. We handle term disputes, data requests and account changes through email.
Account Settings Pause your account, update your contact details or request a data export straight from your dashboard under Privacy & Security. Changes apply immediately or within 24 hours depending on the request.
SECURITY AND YOUR CONTROL

How We Handle Your Data and Account Safety

Account Verification

When you sign up, we verify your email and phone via one-time codes. Withdrawals over Rp 5,000,000 require photo ID verification to prevent fraud. This process keeps your account safe and ensures only you can move money out.

Data Retention

We keep your transaction history, payment details and account activity for seven years to meet Indonesian financial rules. After account closure, we delete personal data within 90 days unless we're legally required to hold it longer.

Encryption and Cookies

All deposits, withdrawals and login details travel over SSL encryption. We use session cookies to keep you logged in and analytics cookies to count which games players open first. You can disable non-essential cookies from your browser settings.

Your Rights to Your Data

You can request a copy of all your personal data, ask us to correct details or delete your account through the Privacy & Security panel. We'll send you a complete export or confirm deletion within 14 days of your request.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted and verified by their own security systems. We never see your full card or wallet credentials; the payment provider handles that side of the transfer.

Report a Problem

If you spot suspicious activity, an unauthorized withdrawal or a payment that didn't arrive, contact support immediately via chat or email. We investigate within 24 hours and reverse fraudulent transactions once confirmed.

Your Rights, Payments and Account Management

Yes. You can pause your account for 7, 30 or 90 days from your account settings, or request permanent closure via chat or email. We'll process pauses instantly and closures within 24 hours. Any pending withdrawals complete before your account closes.

Any funds in your wallet are returned to your original payment method within 3–5 working days. DANA, OVO and GoPay transfers usually arrive within minutes; bank transfers may take longer depending on your bank. We keep no funds after closure.

DANA, OVO, GoPay and QRIS deposits clear instantly in almost all cases. Bank transfers take 1–2 working days. Once we confirm the payment from your bank, the chips appear in your lobby balance automatically.

Email and phone can be updated anytime from your account settings. Your full name and ID details cannot be changed once verified. If you need to correct a mistake, contact support with your ID and we'll review your request.

We encrypt all logins and payments with SSL security, the same system banks use. Your account details are stored in secure servers in Indonesia. We don't share your data with third parties except payment providers and where local law requires it.

Contact us immediately via chat or email with the transaction ID. We'll investigate within 24 hours and reverse any unauthorized charges once confirmed. Keep your receipts from DANA, OVO, GoPay or your bank as proof.

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