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How We Keep Your Privacy Protected

When you open an account with mbahsukro, your personal information and payment details are handled with strict confidentiality.

Data encrypted end-to-endPayment details never storedAnnual privacy review
Explore the Lobby Read FAQ
mbahsukro How We Keep Your Privacy Protected
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how your data is used, want to update your personal information, or need to request a copy of the data we hold on you, our support team…

Live Chat Available 09:00–22:00 Indonesia time, Monday to Sunday. Open the chat widget in the bottom right of the lobby to speak with us about privacy requests.
Email Send your privacy inquiry to [email protected]. We reply within 24 hours and can arrange data export or deletion where applicable.
Account Settings Update your personal details, email and phone number directly in your account under Settings > Privacy. Changes take effect immediately.
DATA SECURITY PRACTICES

How We Safeguard Your Information

mbahsukro uses SSL encryption to protect data in transit between your device and our servers. Your password is hashed and never visible to our staff.

Encryption Standard

All personal and payment data transmitted to mbahsukro uses TLS 1.2 or higher. Stored account data is encrypted at rest on our database servers.

Withdrawal Verification

When you request a payout to DANA, OVO, GoPay or QRIS, we confirm your phone number matches your registration before processing the transaction.

Data Retention

Account activity logs are kept for seven years. Upon account closure, personal contact details are anonymised unless we're required to retain them by local law.

Third-Party Sharing

We share your data only with payment processors to complete transactions, and with authorities if legally required. We do not sell your information to advertisers.

Cookie Management

Functional cookies keep you logged in and remember your preferences. Visit Account > Cookie Settings to control which non-essential cookies are active.

Privacy Updates

If this policy changes, we notify you by email at least 30 days before the change takes effect. Your continued use of the account constitutes acceptance.

Frequently Asked About Your Data

Players in Yogyakarta and across Indonesia ask us regularly about who sees their information, how long we keep it, and what rights they have. Here are the answers to the questions we hear most often.

No. Your password is hashed using a one-way encryption algorithm the moment you create it, so our staff cannot read it. If you forget it, we send a reset link to your email instead of showing your password.

Yes. Your phone number is used only for account verification and withdrawal confirmation. It is never displayed on your profile or shared with other players on the platform.

Email [email protected] with the subject 'Data Access Request' and we'll provide a complete export of your account information, transaction history and personal details within seven working days.

When you close your account, we anonymise your personal contact details within 30 days. Transaction records remain on file for seven years for compliance with financial reporting rules, but your name and phone are removed.

No. Our cookies work only within mbahsukro.best to keep you logged in and remember your preferences. We do not place tracking cookies on other websites or share your browsing history outside our platform.

Only our authorised payment processors see your DANA, OVO, GoPay or QRIS account details during a transaction. mbahsukro staff do not store or access your payment credentials — they are encrypted and passed directly to the processor.

Your privacy protections are the same regardless of location. Data handling depends on local law, so certain rights or retention periods may vary by region, but we apply the same security standards to every account.

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